Made with intention. Returned with care.
At Madhuu, we want you to feel a genuine connection with what you choose to bring home. We understand, however, that sometimes a purchase may not work out as expected.
Our Returns & Refund Policy is designed to make the process as clear and straightforward as possible.
Products may be eligible for return provided they meet the applicable return conditions set by Madhuu.
To be eligible for a return, the product should generally be:
Products that have been worn, washed, altered, damaged or otherwise used may not be eligible for return.
Please check the product-specific return information before placing your order.
If you would like to request a return:
Please do not send a product back without first receiving return instructions from Madhuu.
Certain products may not be eligible for return due to their nature, hygiene considerations, customization or other product-specific conditions.
Where applicable, such exclusions will be communicated on the product page or at the time of purchase.
If you receive a product that is:
please contact us as soon as possible.
To help us resolve the issue quickly, please provide:
Our team will review the information and guide you through the next steps.
Once an approved return has been received and inspected, Madhuu will process the applicable refund according to the original payment method and the conditions communicated for the order.
The time taken for the refund to appear in your account may depend on the payment provider or bank.
For payments made through online payment gateways, the refund will be processed through the applicable payment/payment gateway system.
The refund amount may depend on the circumstances of the return and the applicable Madhuu policy.
Any applicable shipping charges, return shipping costs or other deductions will be communicated where relevant before the refund is processed.
Return shipping responsibilities may vary depending on the reason for the return.
For example, situations involving an incorrect or damaged product may be handled differently from a return requested for personal preference.
Our customer support team will provide the applicable instructions when your return request is reviewed.
Madhuu works with handloom fabrics and handcrafted processes.
Small variations in texture, weave, colour or appearance can naturally occur in handcrafted textiles. Such variations are part of the character of the material and should not automatically be considered defects.
If you believe your product has a genuine quality issue, please contact us with photographs so that our team can assess it.
Please retain your order confirmation and relevant packaging until you are completely satisfied with your purchase.
Returns that do not meet the applicable conditions may be declined.
For questions regarding a return or refund, please contact us with your order number.
Every Madhuu piece carries the quiet character of its making.
We encourage you to take a moment to understand the fabric, fit and care of your chosen piece before ordering. Our team is always here to help you make an informed choice.
MADHUU
Conscious clothing, thoughtfully made.
Last updated: September 24, 2026